Customer Service Benchmarking Association™
A Service of The Benchmarking Network, Inc. -
linking over 140,000 members and participants for over 16 years

281-440-5044

For CSBA™
Membership
and FREE
Newsletter


Key Study Areas

Upcoming Roundtables

 

Customer Service Benchmarking Association™ is an association of companies that conducts benchmarking studies to identify the best practices surrounding Customer Service issues that improve the overall operations of the members. Members of Customer Service Benchmarking Association™ are concerned with establishing and managing effective Customer Service agreements, as well as, developing measures of real performance and processes for maintaining relationships with customers.

Mission

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance.

Objectives

  • To conduct benchmarking studies of important business processes.

  • To create a cooperative environment where full understanding of the performance and enablers of "best in class" business processes can be obtained and shared at reasonable cost.

  • To use the efficiency of the association to obtain process performance data and related best practices from group of companies.

  • To support the use of benchmarking to facilitate process improvement and the achievement of total quality.

    • Membership

    The scope of Customer Service Benchmarking Association™ membership includes those organizations that have or will implement benchmarking of Customer Service issues as part of or in support of their core business(es).

    Company membership will be considered with respect to compliance with Customer Service Benchmarking Association™ mission, goals and operating guidelines, as well as, qualification of the organization within the scope of membership.

    Participation in specific efforts will be optional and open only to members with costs shared by the participants.

    We reserve the right to review membership applications and to make the final decision whether or not to accept any application. Consulting firms are ineligible for membership.

    Benefits of Membership
    Studies:

    Customer Service Benchmarking Association™ will identify and present to members opportunities to participate in Benchmarking studies on various topics of importance to customer service issues.

    There are two types of Benchmarking studies provided:

    • Consortium studies are offered to the membership as a whole with costs divided.
    • Single company sponsored studies addressing the interest of one member company can be offered to other selected members for no fee.

    The association will also support Customer Service benchmarking efforts:

    • Research - Access public and private databases.
    • Identify study participants - Top companies interested in benchmarking Customer Service issues.
    • Collect data - Manage response collection with the participants as a third party.
    • Lead site visits - Structure with best participants.

    Roundtables:
    Interest group roundtables will be organized throughout the year. Members will pay a nominal fee to join real and virtual roundtable discussions that address specific processes.

    Cost:
    Currently, membership in Customer Service Benchmarking Association™ is FREE! Costs of studies are shared by the participants.
    Current Benchmarking Initiatives

    Click topic for more info


    Contact Us

    (281)440-5044 or
    click here for email
     

     

    Additional Benchmarking Resources:
    		Industry Focused

    Airline
    Airport
    Aerospace
       • Six Sigma
    Automotive
    Banking
    Biotech
    Broadcasting
    Cable And Satellite Television
       • Outage Communications
    Career Pathing
    Computer Hardware Manufacturing
    Construction
       • Heating, Ventilation, & Air Conditioning
    Defense
       • Six Sigma
    Electric Utility
       • Municipal & Rural Cooperative
       • Nuclear Utility
       • Outage Communications
       • Generation
       • Distribution
       • Transmission
       • Substation Maintenance
       • Accounting & Finance
       • Contact Center
       • Customer Satisfaction
       • Human Resources
       • Information Systems
       • Procurement & Supply Chain
       • Shared Services
       • Six Sigma
       • Utility Managers
    Energy
       • Systems & Technology
    Federal Credit Unions
    Financial Services
    Forest Products
    Gas
       • Contact Center
    Government
       • Federal, State, Municipal Finance Managers
       • Corporate and Intergovernmental Security Alliance
    Government Performance
    Health Care
    Health Care Administrators
    Health Insurance
    Higher Education
    Hospitality
    HVAC
    Insurance
    Internet
    ISP
    Life Insurance
       • Contact Center
    Lottery Commission
    Manufacturing
    Mass Transit
    Media
    Mining
    Mortgage
    Natural Gas
       • Contact Center
    Newspapers
    Not For Profit
    Oil and Gas
       • Contact Center
    Petrochemical
    Pharmaceutical
    Pharmaceutical Manufacturing
    Pharmaceutical Manufacturing Validation
    Retail
    Retention
    Satellite Television
       • Outage Communications
    Securities
    Skills Replacement
    Software
    Sport
    Succession Planning
    Telecommunications
       • Outage Communications
    Toll Road Authority
    Transportation
    Urban Mass Transit
    Utility
    Water Utility
       • Contact Center
       • Outage Communications
    Wireless
    Yellow Pages

     

     Other Sites of Interest

    Benchmarking Books
    Benchmarking Careers
    Benchmarking Coordinators
    Benchmarking Database
    Benchmarking Newsletter
    Benchmarking Reports
    Benchmarking Roundtables
    Benchmarking Training
    Corporate and Intergovernmental Security Alliance
    Fast Track Benchmarking
    Knowledge Workers Productivity Forum
    benchmarking.cc

    Australia
    Belgium
    Canada
    Finland
    Germany
    India
    Ireland
    Japan
    Mexico
    New Zealand
    Spain
    United Kingdom
    United States      
      

    Process Focused

    911 Call Center
    Abandoned Property Management
    Activity Based Costing
    Accounting and Finance
    Accounts Payable
    Agile Manufacturing
    Aging Workforce Management
    Application Development
    Application Maintenance
    Asset Tracking
    B2B
    B2C
    Billing Process Management
    Brand Value Management
    Budgeting, Planning & Forecasting
    Capital Asset Management
       • Hardware Asset Management
       • Software Asset Management
    Capital Expenditures
    Clinical Trials Standards
    Career Pathing
    Collections
    Complaint Handling
    Consumer Products
    Contact Center
    Contact Center Customer Satisfaction
    Contact Center Offshore Outsourcing
    Contract Management
    Corporate and Intergovernmental Security
    Corporate Communications
    Corporate Cost Reduction
    Corporate Governance
    Corporate Planning
    Corporate Printing
    Corporate Travel
    Credit & Collections
    Culture Integration
    Currency Strategy
    Customer Database
    Customer Intimacy
    Customer Listening
    Customer Profitability
    Customer Relations Strategies
    Customer Relationship Management
    Customer Satisfaction
    Customer Service
    Data Mining
    Desktop Support
    Disease Management
    Dispute Resolution
    Distribution & Logistics
    Disaster Preparedness & Recovery
    eCommerce
    E-mail Management
    Employee Development & Training
    Employee Profiling
    Employee Retention
    Enterprise Continuity
    Environmental Health & Safety
    Equal Employment Opportunity
    Executive Accountability
    Executive Development
    Extranet
    Facilities
    Facilities & Real Estate
    Federal, State, Municipal Finance Managers
    First Call Resolution
    Fleet Management
    Global Organization Structure
    Help Desk
    Human Resources
    Information Systems
    Information Technology Architecture
    Information Technology Asset Management
       • Hardware Asset Management
       • Software Asset Management
    Information Technology Customer Satisfaction
    Information Technology Facilities Management
    Information Technology Financial Managers
    Information Technology Human Resources
    Information Technology Measurement
    Information Technology Offshore Outsourcing
    Information Technology Outsourcing
    Information Technology Procurement
    Information Technology Project Management
    Information Technology Security
    Information Technology Strategy Development
    Integrated Voice Response
    Intellectual Property
    Internal Auditing
    Internal I/T Customer Satisfaction
    Intranet
    Inventory Management
    ISO9000, QS9000, ISO14000
    IVR
    Knowledge Management
    Knowledge Workers
    Lean Manufacturing
    Management Development
    Manufacturing Technology
    Marketing
    Mergers
    Network Security
    New Service Development
    Occupational Health & Safety
    Offshore Outsourcing
    Order Management
    Outage Communications
    Outsourcing
    Outsourcing - Information Technology
    Pandemic Flu
    Payroll Management
    Pricing Management
    Policymaking
    Process Harmonization
    Procurement and Supply Chain
    Product Development
    Project Management
    Product Verification & Validation
    Real Estate
    Relationship Management
    Regulatory Affairs
    Remittance Processing
    Reverse Engineering Costs
    Risk Management
    Sales Force
    Security
    Server Support Management
    Service Level
    Service Recovery
    Shared Services
    Shared Services Satisfaction Processes
    Six Sigma
    Skills Replacement
    Small Business Executives
    Software Certification
    Statement Processing
    Strategic Resizing and Restructuring
    Supplier Cost
    Succession Planning
    Tax Policies and Administration
    Technical Accounting
    Technology Assessment
    Technology Manufacturing
    Telemarketing
    Transfer Pricing
    Travel
    Treasury Management
    Utility Managers
    Voice of Customer
    Workforce Management

    Privacy Policy

    All names submitted to this site shall be used expressly for the purpose of networking organization in benchmarking studies. Names are used for this organization and also for the ebenchmarking™ Newsletter. No names submitted to this site are ever sold. If you suspect that others are using this list please call us at 1-888-323-6246. Individual's names are confidential and will not be released. However, a company or organization name may be listed as our member.

    Friday May 09, 2008

    Feature Site of The Week - Benchmarking Roundtables


    © 1992-2008 The Benchmarking Network, Inc.   Terms of use